Cancellation and Returns

Standard Cancellation and Returns Policy

You may cancel your order for any reason at any time prior to dispatch and make returns up to 30 days after receipt of your goods provided that they are in perfect, unused condition and in original unopened or undamaged packaging.

To cancel your order prior to dispatch please telephone the Internet Order Help Desk on 01603 697150 or e-mail


Refunds will be against the card used to make the original payment following inspection of the returned goods, normally with in 7 working days. Return documentation is included with the goods when dispatched to you.

We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt.

Unless goods are faulty we are unable to offer refunds on the following: food, drink and other perishables, underwear, swimwear or jewellery.

If goods are not returned and received by us in perfect condition we reserve the right to withhold or refuse any refund, pending enquiry, and/or make only a part refund


We will exchange items on receipt of goods in perfect condition. We are unable to offer exchange on the following goods: food, drink and other perishables, underwear, swimwear or jewellery.

Shortages or Delivery Errors*

If you find your order is missing an item, or there are other delivery errors (including incorrect items or damaged stock) please let us know within 7 days of receiving it so that we can attempt to rectify the issue immediately.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. 

Returns Postage Responsibility

Please note that unless your item is faulty, or delivered in error, you are responsible for the cost of the postage back to us. This is in accordance with the Distance Selling Regulations.